Privacy Policy

Your privacy is important to us - Learn how we protect your personal information

Our Privacy Commitment

At KS International Language Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

Last Updated: November 2024

1. Information We Collect

Personal Information:

Full name, email address, and phone number

Postal address and emergency contact information

Educational background and language proficiency levels

Age, nationality, and identification documents

Payment information and billing details

Academic Information:

Course enrollment and attendance records

Assessment scores and academic progress

Assignments, projects, and examination results

Career guidance preferences and goals

Technical Information:

Website usage data and cookies

IP address and device information

Online learning platform activity

2. How We Use Your Information

2.1 Course Administration: Managing enrollments, scheduling classes, and tracking academic progress.

2.2 Communication: Sending course updates, academic notifications, and important announcements.

2.3 Career Services: Providing personalized job guidance and placement assistance.

2.4 Quality Improvement: Analyzing feedback to enhance our teaching methods and services.

2.5 Legal Compliance: Meeting regulatory requirements and maintaining academic records.

2.6 Marketing: Informing you about new courses and services (with your consent).

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties.

3.1 Educational Partners: Sharing academic records with universities for transfer credit purposes (with consent).

3.2 Employers: Providing recommendations and certificates to potential employers (with consent).

3.3 Government Agencies: Complying with visa documentation and educational reporting requirements.

3.4 Service Providers: Working with trusted vendors for payment processing and IT services.

3.5 Legal Requirements: Disclosing information when required by law or legal proceedings.

4. Data Security Measures

4.1 Encryption: All sensitive data is encrypted during transmission and storage.

4.2 Access Control: Limited access to personal information on a need-to-know basis.

4.3 Regular Audits: Periodic security assessments and vulnerability testing.

4.4 Staff Training: Regular privacy and security training for all employees.

4.5 Secure Storage: Physical documents stored in locked, access-controlled facilities.

4.6 Backup Systems: Secure backup procedures to prevent data loss.

5. Your Privacy Rights

5.1 Access: Request copies of your personal information we hold.

5.2 Correction: Request correction of inaccurate or incomplete information.

5.3 Deletion: Request deletion of your personal information (subject to legal requirements).

5.4 Restriction: Request limitation of how we process your information.

5.5 Portability: Request transfer of your information to another organization.

5.6 Opt-out: Unsubscribe from marketing communications at any time.

6. Data Retention Policy

6.1 Academic Records: Maintained for 7 years after course completion for certification purposes.

6.2 Financial Records: Kept for 5 years as required by accounting regulations.

6.3 Communication Data: Deleted after 2 years unless required for ongoing services.

6.4 Marketing Data: Removed immediately upon opt-out request.

6.5 Legal Hold: Data may be retained longer if required for legal proceedings.

7. Cookies & Website Analytics

7.1 We use cookies to improve website functionality and user experience.

7.2 Essential Cookies: Required for basic website operation and security.

7.3 Analytics Cookies: Help us understand website usage patterns (anonymized data).

7.4 Marketing Cookies: Used for targeted advertising (with your consent).

7.5 You can manage cookie preferences through your browser settings.

8. Policy Updates

8.1 We may update this Privacy Policy periodically to reflect changes in our practices.

8.2 Significant changes will be communicated via email or website notice.

8.3 Continued use of our services after updates constitutes acceptance of new terms.

8.4 Previous versions of this policy are available upon request.

Privacy Questions or Concerns?

Contact our Privacy Officer for any questions about this policy or to exercise your privacy rights:

+91 9667623510 privacy@ksacademy.org.in

We respond to privacy requests within 48 hours